Payment must be made in full within 1 week of receiving the invoice and/or confirmation. Failure to make payment will result in the cancellation of your request(s). Accepted modes of payments: PayNow UEN: 197400040W Indicate FT25 followed by Agent Code in the Reference field (eg. FT25-12345). Cheque Cheque must be crossed and made payable to UOB Travel Planners Pte Ltd. Indicate UOB Account No: 116-310-461-5 and invoice number at the back of the cheque. Scan and email a copy of the cheque to PruFasTrack@UOBgroup.com before dropping the cheque at quick deposit box. Credit Card (VISA, MasterCard, American Express) Subject to 3% financial charge.

To cancel your trip, please email PRUFasTrack@UOBgroup.com and SGP.PRUEvents@prudential.com.sg and provide necessary documents to support your cancellation.

No-shows or non-attendance will incur 100% of the package cost and airline cancellation fees, in addition to any optional costs (such as single supplements, flight deviation top-ups, etc.) that were confirmed prior to the trip.

There will be no encashment for unutilised services such as accommodation, airport transfers, meals, FasTrack Celebration and other services included in the convention package.

Convention Package does not include the following: Visa fees Excess baggage charges Room service Personal expenses Incidental charges Food and beverages